Fast and reliable managed IT services, support and solutions for Goulburn businesses

Cyber Security

front and centre

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Keeping your business safe is our priority. Bad actors are always pushing the limits, and fortunately for our partners, so are we. Our toolkit is always being updated with new software, strategies and training material to keep our partners safe and secure.

We’re a business too and know that time is money. So, we know that downtime is felt on the bottom line. We understand the importance of system uptime and how important it is for users to be able to work.

Our Platinum package provides minimum response times so that you can be assured that your system issues will be resolved in a timely manner.

We're fast!

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More than just

“ Have you tried turning it off and on again? ”

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Ok, we're not saying that this isn't one of our most effective fixes, however most of the time a tech needs to take control. With the use of our Remote Monitoring and Management tool, tell us which computer is yours and we'll hop on and help you out.

No matter what the problem is, our knowledgeable and friendly team will get your system running smooth, allowing you to do what you do best!

These days, there are so many different devices in the office and when things break, sometimes it's hard to know who to call. So, if it runs on electricity, call us and we can help!

We'll look after it

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Need VoIP? We hear you

Tired of waiting on hold with the big telecommunications companies? Confused about if it's an IT or voice provider issue? Or are you getting caught in the middle of a blame game between IT and the VoIP provider? Don't worry, you're not alone. Business voice (or VoIP) and IT management have never been closer, so it only makes sense to deal with one provider for the two services. 

Don't just take our word

 

Fantastic, friendly service, a great team to work with. All IT Solutions go above and beyond to meet the needs of the customer.

 

Anthony Vandermolen

Principal, Canberra Montessori School

 

IQon engaged All IT Solutions as our IT service provider to ensure business continuity via our IT systems. Their service has changed our office IT culture from negative, to positive. All our IT related issues are now resolved quickly and effectively.

 

Harry Bentley

Safety and Systems Manager, IQon

 

Our business has been using All IT Solutions' IT services over 7 years. We have engaged a number of IT companies previously, and have always been disappointed with the level of service. They are incredibly fair and forward thinking, extremely reliable and have tailored their approach to suit our business needs. If we do have an issue, the team works tirelessly to resolve. Can't recommend highly enough - simply the best in the business.

 

Brendan O'Reilly

Director, MO'R Mortgage Options

Management and Support Package

Making the switch

Nervous about switching your IT managed services provider? Don't be. We make it easy to change and gaurantee that by switching to All IT Solutions that you have made the best choice.

1. You make contact with us

You can either send us an enquiry or pick up the phone and speak to us straight away. We'll have a short discussion about your environment and discuss our next steps.

2. We come onsite and have a chat

We'll come out to your office and discuss in greater detail your requirements and how we can get you there.

3. You accept our proposal

We'll shoot you over an electronic proposal. No print and sign, no technical jargon or legal speak - just straight forward English.

4. We on-board your organisation

So, you've accepted our proposal and are ready to take the relationship to the next level. We'll get our software on your machines, start creating an inventory of your systems and begin compiling some recommendations.

5. You enjoy worry-free IT

Is this even a step?

By this stage, your organisation is humming along just the way it should - enjoying your new managed services.

You might have some questions

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Is it easy to switch to All IT Solutions?

Yes! We make switching easy via simple sign up and onboarding process. We gather information about your environment in the background and populate our system so when you call, we have all the information we need. We are so confident that you’ll love our service that if you feel that All IT Solutions is not what you were hoping for, you can leave within the first month without paying us a cent – No hoops or loopholes!

What sets us apart?

We are friendly, local, knowledgeable and understand business. We understand that time is precious, systems need to be reliable, and that when they break, we need to be available. This is why we are the best fit to look after your IT!

I'm still not sure if you do what we need

If you are still not sure if we are the right fit for your business, just give us a call or send us an enquiry and if we cannot help you, we will be able to suggest some people who can!

Does switching cause downtime?

Not usually. However, if we do require downtime, we will make sure to do it outside of your business hours.

My current IT provider won't cooperate

We have been around long enough to see these situations occur, but don’t worry, there is always a way out and it’s rare that IT providers do not cooperate.

Moving away from All IT

In the unlikely event you feel that All IT is not the service provider for you, we make it easy to back out. We do not lock our clients in to lengthy agreements, and we hand over all information collected about your environment to you or your new IT provider.

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Tell me more about your help desk

We do not outsource any of our services and our helpdesk is located in the Canberra CBD. Our team undertake training on a regular basis to provide our clients with the best possible service (both technically and professionally).

Do you have guaranteed response times?

Yes, we do! Our packages section above have the SLA times listed. Despite these times, we often respond much quicker.

 

What if we have a critical system issue?

Despite our SLAs stating 2/4/8-hour responses, critical issues take priority and we have someone in a van driving to your site usually within 10 minutes. We understand that system down issues are no joke and must take priority over all else.

Are your systems secure?

Very! All our systems require multifactor authentication and encrypted storage. We also encrypt all the traffic between our systems and yours when helping you out. In addition to user security, we also have regular, independent cyber security assessments conducted across the business.

What is your stance on new technology?

We embrace technology but don’t push it on our clients where it doesn’t fit or where the client is unsure about it. We deploy technology solutions that are tried and tested so that your business isn’t the canary down the coal mine.

What is your offboarding process?

You may be wondering what happens in the unlikely event that All IT does not end up being the right fit for your business? Well, that’s easy. All the information we collect about your organisation is yours! We hand this information over and remove all sensitive data about your environment from our systems - We hand you back the keys.

A bit about us

All IT Solutions was founded in 2007 on the premise of passion for all things IT and the genuine desire to help people understand computers. Starting with these foundations made it easy to build a team with the same core values that the business was founded with. 

Fast-forward to today, and All IT Solutions provides managed IT services exclusively to businesses of varying sizes (from small to large organisations) across a wide range of industries. We realise that every business needs some form of IT services, and we can help those businesses achieve that 'IT harmony' they have long searched for.

Our team is tight-knit and there are no hold times or wait queues here. We pride ourselves in prompt and friendly service and assure our clients that their call will be answered by a person, not a robot.

 

Contact

Office Details

 

Phone

(02) 6247 3222

Office address

28-36 Ainslie Place

Canberra City

ACT 2601, Australia

Mailing address

PO Box 96

Campbell

ACT 2612, Australia

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